Welcome to Wall Decoration Store’s FAQ section! We’ve compiled answers to the most common questions about our premium painting supplies, shipping policies, and customer service. Whether you’re a DIY enthusiast or a professional contractor, you’ll find helpful information below.
Product Questions
What types of paint products do you offer?
We specialize in a comprehensive range of painting supplies including interior and exterior paints, ceiling paints, metal paints, decking products, and our exclusive color palette selection. We also carry all necessary application tools from brushes to spray guns.
Do you offer adhesives and other non-paint products?
Yes! In addition to our paint selection, we stock high-quality adhesives, contact glues, interior fillers, abrasives, and chemicals & solvents to complete your project needs.
How do I choose the right paint for my project?
Consider the surface (interior/exterior/metal/ceiling), desired finish, and environmental conditions. Our product descriptions include detailed specifications, or you can email our team at [email protected] for personalized recommendations.
Shipping & Delivery
Where do you ship from and how long does delivery take?
All orders ship from our warehouse in El Paso, Texas within 1-2 business days. Delivery times vary:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
Do you offer international shipping?
Yes! We ship globally to most locations, excluding certain remote areas. International customers are responsible for any customs fees or import taxes that may apply.
How can I track my order?
All shipping methods include tracking. You’ll receive a tracking number via email once your order ships. For standard shipping, use the carrier’s website (DHL or FedEx) to monitor your package’s progress.
Returns & Refunds
What is your return policy?
We accept returns of unopened, unused products in their original packaging within 15 days of delivery. Please contact us at [email protected] to initiate a return. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
What if my order arrives damaged?
All shipments are insured. If items arrive damaged, please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange for replacement or refund at no cost to you.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. For added security, we don’t store full credit card numbers on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view order history.
Customer Service
How can I contact customer service?
Our team is happy to help! You can reach us at:
- Email: [email protected]
- Phone: [Business Phone Number] during business hours
- Mail: 3837 Birch Street, El Paso, TX 79915, USA
Do you offer professional painting advice?
Yes! Our team includes painting experts who can provide guidance on product selection and application techniques. Contact us with your project details for personalized recommendations.
Didn’t find the answer you were looking for? Our customer service team is ready to assist you with any additional questions about our products, shipping policies, or your specific project needs. Contact us today at [email protected]!