Shipping Policy

At Wall Decoration Store, we’re committed to providing premium painting supplies and tools to both professional contractors and DIY enthusiasts worldwide. Our shipping and returns policies are designed to ensure you receive your products promptly and can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase of our paints, adhesives, and application tools. If you’re not satisfied, we’re here to help with our straightforward returns process.

Eligibility for Returns

You may return most items within 15 days of receiving your order for a refund or exchange. To qualify:

• The item must be unused and in its original packaging
• You must have the original receipt or proof of purchase
• The item must be in the same condition as when received

Non-Returnable Items

Due to health and safety regulations, the following products cannot be returned once opened:

• All Chemicals & Solvents
• Opened containers of Adhesives and Contact Adhesives
• Used Paint Applicators (brushes, rollers, pads, or sprayguns)
• Custom-mixed paint from our Colour Palette

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and product details.
2. Wait for authorization – We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
3. Package the item securely in its original packaging, including all accessories and documentation.
4. Ship the item back to us at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival at our facility), we will process your refund or exchange:

• Refund method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing time: 3-5 business days after approval
• Bank processing: Additional 3-10 business days may be required for the refund to appear on your statement, depending on your financial institution

Exchange Processing

For exchanges, we will ship your replacement item as soon as we process your return. Standard shipping times apply:

• DHL/FedEx: 10-15 business days
• EMS: 15-25 business days

Damaged or Incorrect Items

If you received a damaged item or the wrong product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Wall Decoration Store for your painting and decorating needs!